To create an account, simply follow these easy steps:

1. Visit our website and click on the “My account” button.
2. Fill out the registration form and submit
3. Log in to your new account using your username/email address and password, and start exploring our products and services.

If you encounter any issues or have any questions during the registration process, please don’t hesitate to contact our customer support team for assistance. We’re here to help!

Placing an order with us is quick and easy! Just browse through our collection, add your desired items to your cart, and proceed to checkout – it’s that simple!

Alternatively, you can also place your order directly through WhatsApp by clicking on the WhatsApp button available on the product page. With our streamlined shopping process, you can complete your purchase in under a minute. 

To make a payment, simply follow these steps:

Payment Steps

1. Dial *170#
2. Select MoMoPay & Pay Bill
3. Choose MomoPay
4. Enter merchant ID : 288557
5. Verify Account Name: Bnatrends E-Commerce

              OR

1. Dial *170#
2. Select “Transfer Money”
3. Choose “MoMo User”
4. Enter Our Mobile Number: 0530517388
5. Verify Our Account Name: Bnatrends E-Commerce

With these easy steps, you can securely complete your payment using Mobile Money transfer. 

The delivery time varies depending on the location of our stock. For products stocked in Ghana, you can expect delivery within 1-3 business days. For items stocked in Turkey, the delivery duration is approximately 1 week. Rest assured, we strive to ensure prompt delivery so you can enjoy your purchases as soon as possible

All products you purchase are covered by the manufacturer’s guarantee. You have the option to return or exchange any purchased product within seven (7) days from the delivery date, provided that the packaging remains unopened and undamaged, and the product has not been used. Please ensure that the product label remains intact if you intend to return the item. Please note that we do not accept returns or exchanges for products that have been unpackaged, used, or damaged. Returns and exchanges will only be accepted for reasons such as receiving the wrong product or receiving a defective product.
Please note that due to hygiene regulations, returns and exchanges are not accepted for underwear.

If you need to change your delivery address, please contact our customer service team for assistance.

You can receive customer support by contacting our customer service team through various channels such as email, phone, or WhatsApp on our website. Our dedicated support team is available to assist you with any inquiries, concerns, or assistance you may need regarding our products or services.

If you have entered an incorrect shipping address, please contact our customer support team as soon as possible. Provide them with the correct shipping address, and they will do their best to update it for you before the order is dispatched. However, if the order has already been shipped, it may not be possible to change the address. In such cases, you may need to contact the shipping carrier directly to see if they can reroute the package to the correct address, though additional fees may apply. It’s important to double-check your shipping address before completing your order to avoid any potential issues with delivery.

Yes, we deliver to most locations in Ghana. However, there may be some remote areas that we are unable to reach. Please provide your exact location during checkout to confirm whether we can deliver to your address. If you have any questions about delivery to your specific area, please feel free to contact our customer support team for assistance.

It depends on the availability of the products you ordered and their respective warehouses. We strive to consolidate orders into one package whenever possible to minimize delivery costs and environmental impact. However, if your items are sourced from our seperate warehouses, they may be shipped separately to ensure faster delivery. Rest assured, you will receive all your items within the estimated delivery window provided at checkout. If you have any concerns about your order, please don’t hesitate to contact our customer support team for assistance.